The Student Handbook provided to all participants outlines in more detail our Privacy Policy. In short, Chemtrain Services privacy policy embodies the Australian Privacy Principles (APP) in relation to the collection and protection of personal information. Please refer to the Privacy Act 1988 and the Australian Privacy Principles in full for a detailed explanation of rights and responsibilities.
We collect personal information when provision of our services to stakeholders requires us to collect information about individuals on their behalf. We will tell the relevant stakeholders/clients why we are collecting personal information and how we plan to use it. We collect personal information such as personal contact details and current employment details. If we collect sensitive information (as defined in the Privacy Act, for example date of birth, medical fitness) it will be for the sole purpose of providing our training, assessment or consultancy services to our stakeholders or for maintaining training records as part of our accreditation. If the law requires us to we will seek consent to collect this information.
We use the information to provide services to our stakeholders. We may share information with staff members of Chemtrain Services where that information may assist to improve or review the services we provide.
The information disclosed does not include collected sensitive information (as defined in the Privacy Act, for example date of birth, medical fitness).
Chemtrain Services is bound by professional obligations of confidentiality. We will continue to treat and protect information we receive (including any personal information) in accordance with these obligations as per the APP.
At the conclusion of a training course or consultancy contract, Chemtrain Services will only retain such information that we have collected during the course or consultancy that is required or to be kept by law or as part of our obligation as a registered training organisation (RTO).
If you have any questions or complaints about privacy, confidentiality or access to or correction of your personal information, please write to the CEO on our email address: info@chemtrainservices.com.au
In the first instance, the RTO, via the Trainer(s) and or the CEO, will attempt to resolve all complaints that relate to any aspect of the RTO's operation informally through discussions or via conciliation. Such matters may include, but are not limited to, quality of training, the actions of a trainer, the suitability of training rooms, training aids and equipment, financial management etc.
All complaints will be handled in an open, honest and transparent manner maintaining confidentiality.
All employees and clients are advised of the existence of the RTO complaints Policy and Procedures available on the website or in hard copy on request. The complaints form is also available on request.
The RTO will attempt to have the complaint resolved within 14 days of being received. Should the complaint not be able to be resolved by a staff member or the CEO within 14 days, the complainant can contact an appropriate external independent agent for further escalation or resolution. A complainant can contact the National Training Complaints Hotline. This hotline may then refer the complainant to ASQA, Department of Fair Trading or the EPA as a third party.
Should a complaint relate to an assessment result, the staff member/trainer responsible for that assessment will consult with another trainer/assessor to review the initial assessment and notify the trainee (client) of that outcome.
The client may choose to dispute the outcome of an assessment review. Such disputes must be in writing and be submitted to the CEO of the Registered Training Organisation (RTO). If the appeal is in relation to an assessment outcome or procedure, the RTO will arrange wherever possible for a re-assessment to be conducted by an independent third-party assessor.
If the appeal is in relation to the outcome of a complaint not related to an assessment, the CEO will arrange for the appeal to be heard by an independent party. The CEO or the appellant may seek the advice of ASQA, Fair Trading, EPA or the like to have the complaint dealt with independently.
The outcomes of all complaints/appeals resolutions will be notified in writing to the appellant. Such information is to be documented and kept in the RTO Complaints/Appeals register.
National Training Complaints Hotline - 133873 Monday- Friday 8am-6pm nationally
ASQA - 1300 701 801
EPA - 131 555
We are committed to providing a learning environment that is free from harassment, discrimination and victimisation. We aim to provide a range of support options for those with literacy, numeracy or English language difficulties. This includes ensuring wherever possible and practicable all participants who are enrolled in our vocational courses are given opportunities to learn, based on their individual preferred learning styles.
Chemtrain Services will treat all participants with dignity and respect, regardless of age, race, sexual identity, religious beliefs, cultural beliefs and the like.
No bullying or harrassment on any courses will be tolerated and it is expected that all participants will behave in the appropriate manner.
We strongly recommend you prepare for the "TLILIC0001 Licence to transport dangerous goods by road" course or "TLID0018 Prepare for transport of dangerous goods" course by ensuring your language, literacy and numeracy levels are satisfactory to complete and understand the course. English standard- Score 5 in International English Language Testing System (IELTS) is the minimum recommended. ie: Band 5: Modest user-A person has partial command of the language, coping with overall meaning in most situations, though is likely to make many mistakes. Should be able to handle basic communication in own field. Source: IELTS. Please contact us if you have any concerns about these matters.
The licence course TLILIC0001 does not automatically guarantee your approval by the State/Territory Regulator for issue of a Dangerous Good Drivers Licence. Obtaining this unit of competency is a necessary requirement for obtaining a Dangerous Goods Drivers Licence. However, it is only one of several criteria for obtaining the licence. Additional requirements must be satisfied to meet the licensing requirements. Depending on the jurisdiction (State or Teritory) these may include: age limits; relevant and valid driver licence; suitable driver history report; satisfactory medical report; criminal history check etc. On successful completion, Chemtrain Services will issue each applicant with a statement of attainment, which is Nationally Recognised. Please note this is not your Dangerous Goods Drivers Licence. Applicants need to apply to their local State or Territory Licensing Authority, usually within 6 months of training. Chemtrain Services can assist with this application if required.
Chemtrain Services will utilise, as may be required, a mix of adult learning/training and assessment methods such as theoretical, verbal, scenario, actual or realistic simulated workplace- based experiences to assist participants to achieve overall competence in all elements. We will always try and provide an enjoyable, inclusive, practical, worthwhile and outcomes- based learning experience.
After any statutary cooling off period (if applicable), full payment is required prior to course dates, unless prior arrangements with Chemtrain Services has been made and agreed to. On occasions we do accept late applications up to the day before a course, subject to availability, and an applicant's ability to satisfy all course pre-requisites.
We accept Visa/Mastercard, cash, cheque or Direct Deposit.
Where an account system has been agreed to (strictly limited), then payment required is strictly seven days.
No charge if applicants cancell with one or more week's notice.
Cancellation within seven (7) days or non-attendance will incur full payment. Special circumstance refunds may be approved by the CEO. Transfer will normally be made to the next available course only.
If payment has been made by an individual, refunds will be automatically offered to applicants if any course is unable to proceed due to unforeseen circumstances. Alternatively, applicants may be offered another course date if mutually suitable.
Please contact us for course dates, locations and fees.